For clients who want hassle-free boat services and experiences while attending boating and poker run events across the county: If it's five-star service they want, its five-star service they get.
While we are not the only company that offers concierge service, we exceed the needs of our clientele. All demands are met, regardless of the request and/or final destination.
"I like managing the logistics of taking a client and his boat at an event. I am very good at it and enjoy the challenges. For instance, there's a lot of effort to picking up, say for example, a 52' MTI. We have road permits to attain, long-distant travel details to prepare and ensure we have everything in order when working with a client(s) for a poker run event. It also has to be met within a certain time frame."
- Tom Healey
We recently worked with a client from Texas who was attending a poker run in Miami. We flew to Texas, picked up his boat and rig, drove it to Florida, prepped it at TNT Custom Marine in North Miami, splashed it, brought it to the slips at the hotel, checked the client in at the hotel, and sent transportation to the airport to pick the client up. Their boat was also fueled, iced, cleaned and ready to run the next day.
Approximately 90 percent of our clients run the boat themselves. If requested, a Marine Unlimited expert will be on board to inform the client of navigation, assist in demanding water conditions or take care of any unexpected mechanical issues.
"We have been to so many of these events we know the areas and waterways very well. We also know the region, the facilities, slips, local services, etc. so that really makes the client's experience less stressful. For us, our clients have been boat owners for several years, and are very knowledgeable and experienced. If they want to go boating by themselves, what we do is prep everything for them and will be in stand-by mode ashore at the ready if there are any problems or concerns.”
- Tom Healey
We don't take any chances on the road either. We transport our own parts and tools and always have enough parts whether a client is running 525s or 1650s. At long-distant poker run events (while working with several clients on one weekend) we will set up a site, making service and other tasks easier and more efficient.